##Google Analz## ##Microsoft## ##Googel## Swanand: No Live Calls Waiting Vicidial / Goautodial

Tuesday 24 June 2014

No Live Calls Waiting Vicidial / Goautodial

 No Live Calls Waiting issue in Vicidial or Go AutoDial

Option 1: Check the Leads in Hopper under Respective Campaign Minimum Hopper Level (make it at least above 500)

Option 2 : Check the Dial Status included in the Campaign , If New Leads uploaded , add the Dial Status : NEW If you are redialing the list by resting the list , then Add the necessary Dial status like Busy,NA,N,Callback

Option 3: Check the Local Call Time in the Campaign, Change it to 24 hrs. and check.

Options 4: Often happens due to insufficient Space in Hard Disk. Type df -hin linux console to check the Harddisk capacity If Hard Disk shows full then , delete all Recordings files from below folder path /var/spool/asterisk/monitorDONE/ORIG AlsoDelete old/unwanted recordings from below Folder path /var/spool/asterisk/monitorDONE/MP3orGSM or WAV Once done repair your mysqlitmight crashed due to Lack of Space mysqlcheck -u root -p --auto-repair --check --optimize --all- databases

Option 5 :Repair the Database (mysql) if it got crashed due to server breakdown like power outage MySQL check -u root -p --auto-repair --check --optimize --all-databases

Option 6: Deleting NULL calls from MySQL run the below command in MySQL console. DELETE FROM vicidial_auto_calls where channel IS NULL

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