Time synchronization Error , Vicidial ,Goautodial

Time synchronization Error in vicidial goautodial

there is a problem of time synchronization in your system .please contact administrator

The major cause for the time sync error are

1. The vicidial based system is using  MeetMe conference , These MeetMe Conference Bridge requires a timing resources like  Dahdi or Zaptel.  if they are not loaded poperly then time sync error occurs
2. wrong System timing . different timing in server and agent systems
3. wrong time set for DB time , PHP time , server Time
4. Not updated the New server ip for the vicidial /goautodial 

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Troubleshoot 1:

MeetMe Conference dahdi issue

• make sure the dahdi/zaptel driver is installed properly

If you are not using any telephony cards then you need to use the dummy drivers

type:   modprobe dahdi_dummy

          dahdi_cfg -vvvvv

          asterisk  -vvvvvr

          module unload chan_dahdi.so

          module load chan_dahdi.so

• Now login as agent and check whether the problem arises
• For those using asterisk telephone cards like digium , sangoma ,allo use the below links 
• Digium sangoma allo

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Troubleshoot 2:

wrong server time

check the server time ,

type  date  in the linux console ,  it will display the current server time.  if the server time and timezone is wrong follow the below commands to change it.

• rm /etc/localtime
• ln -sf /usr/share/zoneinfo/Asia/Kolkata /etc/localtime
• rdate -s time-a.nist.gov
• chkconfig ntpd on
• ntpdate pool.ntp.org
• /etc/init.d/ntpd start

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Troubleshoot 3:

Check the db time php time from the vicidail report section

          if the time is different for all the three then follow the above trouble shoot and reboot the server.

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Troubleshoot 4:

If you have changed your server ip, dont forget to run the ip update script.

type the below command to update

/usr/share/astguiclient/ADMIN_update_server_ip.pl

and follow the onscreen steps , once done reboot the server and login as agent and check .

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Troubleshoot 5

If you have very big setup of vicidial , then Dahdi_dummy will not be sufficient to provide time source , so you can use the Sangoma voice time sync USB stick

Link:http://wiki.sangoma.com/sangoma-wanpipe-voicetime

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For Support

Swanand.awatad@gmail.com

+91 963 741 5650